Photo By
Michael Schumacher / AGN Media

Empire Roofing President
Ronnie McGlothlin, from left,
Amarillo Chief Building Inspector
Howard Hall and Roberto Montoya
inspect a roofing system
during installation at Wellington
Office Park.By

Amarillo Globe News
Empire in the news: Hailstorm repairs leave dent in Amarillo inspectors’ workload
By Russell Anglin

Amarillo building inspectors are still putting in extra hours and dealing with 80 to 100 cases daily more than four months after a hailstorm hammered buildings and vehicles in Amarillo and the Texas Panhandle.

“They’ve stepped up and they’ve given of themselves like I haven’t ever seen before,” Chief Building Inspector Howard Hall said of his staff.

“I have nothing but praise for my staff.” Inspectors are putting in 12-hour days and six-day weeks to deal with the “thousands and thousands” of inspections, which Kevin Robinson, city assistant field operations building official, said could take up to two years to finish. Meanwhile, insurance policy holders filed dozens of lawsuits against insurance companies in Potter and Randall counties in recent months, records show.

Houston attorney Richard D. Daly said that number will continue to grow. He said he has filed about 40 lawsuits on behalf of local clients who say insurance companies have unfairly denied their claims, and said he draws his pay by suing those companies for his client’s attorney’s fees. Daly said a smattering of lawsuits is typical in the aftermath of a major storm when insurance companies see an influx of claims.

“(Insurance companies) start denying claims that shouldn’t be denied, and 98 percent of the people don’t go see a lawyer,” Daly said. “The 2 percent that do go see lawyers get their claim paid in full eventually and the insurance companies use the money that they got in premiums from the 98 percent that they denied and use that to pay off the claims that did get a lawsuit. “It’s a pretty standard business model. It’s dishonest, but that’s what these insurance companies do.”

Mark Hanna, spokesman for the Insurance Council of Texas, urged local residents to work with their insurance companies to settle claims rather than rushing to court. Insurance companies have sent out catastrophe teams to help residents get their insurance claims processed quickly and efficiently, Hanna said. “If a homeowner does have a problem with their insurance adjuster, they can ask for another insurance adjuster,” he said. “They can bring the agent back into the situation. The companies go out of their way in cases like Amarillo … because this was a weather catastrophe.”

Hanna said area policyholders have filed about 60,000 claims resulting from the storm. By the end of September, only 11 complaints resulting from those claims were filed with the Texas Department of Insurance, he said. Hanna recommended residents file a TDIC complaint only “if all else fails” with their insurance complaints.

“Companies … are trying to do their best and trying to work with everybody,” Hanna said. “When you’re talking about a bunch of money, folks will be upset regardless. That’s just going to be the case. “Everybody is going to try to do their best to see the other side and work it out so people (have) their claims settled.”


Amarillo Globe News
Empire in the Amarillo Globe-News.

NBC5 News
El Puente Story

Dallas Business Journal
Built to last

Fort Worth Business Press
Family Business Finalist


2008 – 2013 – 2015
Firestone Master
Contractors Award

Gold Service Award

National Roofing Contractors Association
Gold Circle Award

Roofing/Siding and Insulation Magazine
Outstanding Contractors Award